ISS Consultancy is a Data Controller. This means we will ask schools for a main contacts name and some details to allow you to do business with us. This is a B2B relationship in which we are the data controller and the school contact is the data subject.

Focus Education has updated this privacy statement in order to demonstrate our firm commitment to the privacy of our customers and visitors to our site, and as a consequence of the changes we’ve made due to GDPR legislation.

How we may use your personal information

We may collect and store the following information from you: name and job title, contact information, including email address and mobile number, dietary information (if you are attending a training course) and demographic information such as postcode.
We will not collect any personal data from you we do not need in order to provide and oversee the service we offer.

We may collect, store, and use your personal information for the following purposes:

• to provide you with services that you request and to respond to any enquiries you submit through the website; and
• monitor, develop and improve the services and/or your experience
• internal record keeping
• to send promotional emails and information about products you have purchased, special offers and information we think you might find interesting using the email address you have provided.

Contact Information

Our site’s registration form requires you to provide us with some contact information (e.g. name and email address). We sometimes use this contact information from the registration form to send you information about our company and our products and services by email, post etc. This contact information is also used to contact you when necessary. If at any time you wish to stop receiving information from ISS Consultancy please contact us and we will update our records accordingly.

Our site uses a form to help us manage requests. We collect contact information (like email addresses). Contact information is used to respond to enquiries, or get in touch with you when necessary.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All instances of unauthorised attempted access to our site are logged and investigated. Where necessary ISS Consultancy will inform law enforcement agencies or other relevant organisations regarding misconduct.

Email

ISS Consultancy respects the privacy of email accounts and we store your email addresses just as securely as other information on our site.

Choice / Opt-out

To remove information from our database and prevent you receiving further communications from us in the future, you can:
• Send your request using our online form
• Email: info@issconsultancy.org.uk

Our promise to our customers and partners:

• We only process and store data with your agreement
• We will use and continue to update safeguards around data handling
• We will impose confidentiality requirements on all our staff
• We will not retain data that is no longer used or needed and will destroy in line with GDPR regulations

Breach notification

In the event of a data breach Focus Education will follow the Information Commissioner’s Office guidelines.

Data

ISS Consultancy do not transfer data to countries outside of the EEA. The cloud providers that we work with guarantee data is only processed in the EEA, or that they explicitly abide by the regulation.
Please report your data protection related concerns to info@issconsultancy.org.uk

Legal disclaimer

The information, graphics and other materials provided on this website are for general information purposes only and are subject to the terms and conditions provided below. Your use of this site acknowledges your acceptance and understanding of these terms and conditions. If you do not agree with them, please do not use this site. Whilst ISS Consultancy and its directors have taken reasonable steps to ensure that the information, graphics and other materials on this website are accurate in all material respects at the time of inclusion, there may be inadvertent and occasional errors or inaccuracies.ISS Consultancy makes no representations or warranties, express or implied, as to the accuracy, adequacy, fairness or completeness of the information, graphics and other materials provided on this website or via hypertext links or any other item used either directly or indirectly from this website and reserves the right to make changes and corrections to such information graphics and other materials at any time, without notice. By accessing this website you agree that ISS Consultancy will not be liable for any inaccuracies or omissions or any direct, special, indirect, incidental, consequential or punitive damages, losses, liabilities, expenses or costs of whatever nature arising from or attributable to anyone having access to or using, or not being able to use, the information, graphics and other materials on this website or any website which is hyperlinked to this website. Other websites which you may have access to through this website are provided to you for convenience only. ISS Consultancy does not make any representations regarding these other websites and accordingly shall not be responsible for the content or use of such websites. Without liability whatsoever ISS Consultancy may without notice modify and/or discontinue operation of all or parts of this site at any time at its sole discretion, and assumes no responsibility to update the site.You must be satisfied that you may lawfully access this website, read the pages and act upon the material contained in the pages. Focus Education accepts no responsibility for any unauthorised access or actions by you in respect of these matters

Accessibility

Accessibility for people with disabilities

Our company is committed to complying with the Disability Discrimination Act and as such, have made many improvements to our website in order to reduce the barriers experienced by people with disabilities. With reference to Government guidelines, our policy is to create pages to W3C Web Content Accessibility Guidelines Priority 2 level. If you do find any of our pages inaccessible, please contact us to let us know (including details of your computer / web browser) and we will make every reasonable effort to restructure the information in a format that you find acceptable.

Resizing text

If you find the text is too small on our web site you can resize it accordingly using your browser you  should be able to resize the text directly from the menu bar. Please see your specific browser help pages if you are having difficulty.

Equality and diversity

Our approach is one which is diversity positive and we are actively committed to policies and action to ensure that our employees and the people we serve are valued and not discriminated against on the basis of disability, ethnicity, religion, age, sexuality or gender. This has significant business benefits as it improves our performance, provides us access to new markets, enhances our reputation and reduces staff turnover. At ISS Consultancy, we take equal opportunities into account at every stage of the company’s work and we integrate it into our policies on how we recruit and manage staff, deliver our services and work with other organisations.
Committed to an approach whereby equality and diversity underpin all the services we deliver for our clients, we ensure that services are accessible in the widest possible sense of the word (including physical and communication) recognising different needs and individual choice.